Following my recent experience with the US Justice System, I am keen for more.
At issue is Dish Network.
I have been trying to bring our payments to this company in line with the statements they are sending, regularly paying about $20 more in the hope that over a brief period this will catch us up. The problem has been that it has only been keeping pace, so we appear to be being charged around $20 per month more than we should be.
Back in September, I contacted Dish and told them I wanted to upgrade the package. I wanted America's Top 250, plus HD service, and nothing else. This should come to around $80 per month.
It seems that they remembered to note the increase, but somehow forgot to note that I asked all other services to be stopped (principally, 2 special offer premium packages that were included as a free trial on sign-up).
So, today, I contacted Dish Network again. They were willing to stop the premium packages from today, but unwilling to refund the excess charges back to September (the time I asked for them to be stopped), on the basis that they had supplied the programming and had no record of my having requested it to be removed. I patiently explained that I was not responsible for their record keeping, and as I HAD asked them to stop those packages, and had never watched them, and had no knowledge that they even existed, that I wasn't going to pay for their mistake.
I was informed that they hadn't made a mistake, and that the proof was that they had no record of the request.
At this point I wondered if I was in the Twilight Zone, or when Mulder and Scully would appear .... or even when I would wake up from this bizarre form of logic.
Dish Network appears to hold the view that it never makes a mistake, and cites as proof the fact that they have no record of making one !!!
A quick search on the Internet reveals many thousands of similar customer errors, all people trying to screw Dish Network for having the temerity to help themselves to cash from checking accounts and credit cards because their customers are willfully refusing to pay for services they have been supplied with; whether they asked for them or not.
I suspect the disputed amount is less than about $60. But it is MY $60, not theirs, and they are not getting it.
So here is the next step.
Today, when their website will consent to allow me to sign in, I will pay the amount I think brings us up to date. They will carry the disputed amount forward to our next statement, and continue to add $5 per month late charge. From today, that amount is in dispute.
Tomorrow I shall call Echostar, in Colorado, and inform their Executive Dispute Resolution Centre that I am holding them in breach of our 18 month contract, and ask them how they intend to remedy the breach. If they try to deny the breach I will cease paying, and request that they collect their equipment at their earliest convenience.
They will cancel my service, and bill me for breaking my contract. This is a bill I will not pay. At this point I have no recourse against them, as they don't owe me money. If they try to debit my checking account (which I shall watch daily), I will have the charges instantly disputed and reversed. I will tell the bank we will sue them if they allow those charges to post to our account.
If Dish Network sends the account to Collection, I will inform them they will be sued under the Unfair Credit Reporting Act, and the damages are around $1000.
I am on a mission here. The money is small, but the principle is not, and they are doing this to many thousands of people all over America.
Tune in and I'll follow this up as and when there is new info.
Now .... what is the phone number for Direct TV?